Terms of Service

By accessing or using Feedback, including signing in, accepting an invitation or sending a feedback form, you agree to these Terms of Service (“Terms”) and to our Privacy Policy. If you use Feedback for an organization, you agree for that organization and confirm you have authority to do so. If you do not agree, do not use Feedback.

Feedback is provided by SoCal Cleaner (doing business as SoCal Cleaners) (“SoCal Cleaners,” “we,” “us”). In these Terms, “client” means a business that uses SoCal Cleaners’ cleaning services and has a Feedback workspace, and “you” means anyone who uses Feedback.

Feedback collects ratings and comments about cleaning work through forms, links and QR codes, and shows scores, dashboards and reports to clients and to SoCal Cleaners. We may change, add or remove features over time. Feedback may be unavailable at times, for example for maintenance.

• Accounts are by invitation only. Use the email address you were invited with.
• Keep your sign-in secure. Do not share sign-in links or let others use your account. Tell us right away at support@socalcleaner.com if you think your account was misused.
• Clients are responsible for the people they invite and for what those people do in their workspace, and should remove access for people who no longer need it.

The client owns the data in its workspace, including responses, photos and reports (“client data”). The client gives us a limited license to host, copy, process and display client data only to provide, secure and support Feedback and as the client directs.

We may create aggregated or de-identified statistics about how Feedback is used (for example, the number of forms sent), which do not identify the client or any person, and use them to run and improve our services.

You agree not to:

• use Feedback for anything unlawful, deceptive or harmful;
• send spam, fake or abusive responses, or flood or misuse public forms and QR codes;
• reverse engineer, scrape, copy or resell Feedback, or run security or load tests on it without our written permission;
• upload anything illegal, infringing, hateful, sexually explicit, or that contains malware;
• access data or accounts you are not allowed to access, or interfere with or disrupt Feedback or other users.

If you send a response through a form, link or QR code, your response goes to the client business that owns that form and to SoCal Cleaners. Only send information you are comfortable sharing with them, and do not include other people’s private information in comments or photos.

Any fees for Feedback are set in the client’s separate agreement with SoCal Cleaners, if any. If that agreement conflicts with these Terms, the separate agreement controls.

Feedback relies on third-party services, such as hosting, database, email delivery and Google sign-in. Their own terms and privacy policies apply to your use of them, and we are not responsible for third-party services we do not control.

You may stop using Feedback at any time, and a client may ask us to close its workspace. We may suspend or end access for anyone who breaks these Terms, puts Feedback or others at risk, or when the client’s agreement with SoCal Cleaners ends.

A client may ask for an export of its data before its workspace is deleted. Deleting a workspace permanently removes its data, as described in our Privacy Policy. Sections that by their nature should survive (such as client data ownership, disclaimers, limits of liability, indemnification and dispute resolution) survive termination.

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE FULLEST EXTENT ALLOWED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE OR SECURE, OR THAT SCORES, REPORTS OR RESPONSES WILL BE ACCURATE OR COMPLETE.

TO THE FULLEST EXTENT ALLOWED BY LAW, SOCAL CLEANERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA OR GOODWILL, ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS, EVEN IF WE WERE TOLD THEY WERE POSSIBLE.

OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).

Some laws do not allow these limits, so they may not fully apply to you.

You (and, for a client, the client) will defend, indemnify and hold harmless SoCal Cleaners and its owners, employees and agents from claims, losses and costs (including reasonable attorneys’ fees) arising from content you submit, your misuse of Feedback, or your breach of these Terms or of the law.

These Terms are governed by the laws of the State of California, without regard to its conflict of laws rules. For any matter not subject to arbitration, you and we agree to the exclusive jurisdiction of the state and federal courts located in Los Angeles County, California.

Please read this section carefully. It affects your rights.

• Binding arbitration. Any dispute arising out of or relating to Feedback or these Terms will be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules or Commercial Arbitration Rules, as applicable. The arbitration will take place in Los Angeles County, California, or remotely by video or phone.
• Class action waiver. You and we may bring claims only individually, and not as a plaintiff or class member in any class, collective or representative action. The arbitrator may not combine more than one person’s claims.
• Exceptions. Either side may bring an individual claim in small claims court, and either side may ask a court for an injunction to protect its intellectual property.
• 30-day opt-out. You may opt out of this arbitration agreement by emailing support@socalcleaner.com within 30 days after you first accept these Terms, with your name and a clear statement that you opt out of arbitration.

We may update these Terms. We will post the new version here and change the “Last updated” date. For material changes we will give notice in the app or by email before they take effect. If you keep using Feedback after changes take effect, you accept the new Terms.

• Severability. If any part of these Terms is found unenforceable, the rest stays in effect.
• Entire agreement. These Terms, our Privacy Policy and any separate agreement between a client and SoCal Cleaners are the entire agreement about Feedback.
• No waiver. If we do not enforce a right, we have not waived it.
• Assignment. You may not transfer these Terms without our written consent. We may transfer them as part of a merger, acquisition or sale of assets.

Questions and legal notices: SoCal Cleaner (doing business as SoCal Cleaners), email support@socalcleaner.com, phone (562) 280-2925, mail 20208 State Road, Cerritos, CA 90703.