Privacy Policy

Feedback is a service for rating cleaning quality, operated by SoCal Cleaner (doing business as SoCal Cleaners) (“SoCal Cleaners,” “we,” “us”). This policy covers the Feedback website and app, the public feedback forms and QR codes, and the emails Feedback sends.

We provide Feedback to businesses that hire SoCal Cleaners (“clients”). For the responses and account data in a client’s workspace, we act as the client’s service provider (processor): the client decides who can see it and how it is used.

When you fill in a feedback form (QR code or link):

• Your name (required) and your email address (optional; we do not verify it).
• Your answers: ratings, choices, and any comments you type.
• Photos you choose to add. When your browser can, it re-saves photos before upload, which removes hidden photo data such as GPS location. Some photo types (for example HEIC photos in some browsers) are uploaded as they are, with their original photo data.
• Which form you used. Each form link belongs to one client location, so we know the location and the time you sent your response. We do not use your device’s location.
• If you are signed in to Feedback when you send a form, we link your response to your account.
• Abuse protection: we turn your IP address into a one-way code (a keyed hash made with a secret only our server knows) to limit how often a form can be sent. We do not store your raw IP address with your response. The coded records are deleted automatically after about two days.

When you have a Feedback account (client users and our staff):

• Your email address and name, and which client workspaces, regions and locations you can access.
• Invitations: the email address an invite was sent to, who sent it, and when it was accepted.
• If you sign in with Google, Google shares your name, email address and profile picture link with our sign-in provider, which keeps them with your login record. Feedback uses only your email address and name. We do not get your Google password and we do not access any other Google data.
• Sign-in records kept by our sign-in provider (for example, when you last signed in).

Client setup information:

• Workspace and location details (names, logos, cleaning schedules) and location contacts (name and email address) who receive survey emails.

Emails:

• We keep a log of the emails Feedback sends or tries to send (recipient email address, type of email, status and time) to prevent duplicates and fix delivery problems.

Technical information:

• Our hosting provider keeps standard server logs (such as IP address, browser type, page requested and time) to run and secure the service.

We use only cookies that are needed for Feedback to work:

• Sign-in cookies that keep you signed in and secure your session.
• A “view as” cookie used only by SoCal Cleaners staff to preview the app as a client sees it.
• Short-lived notice cookies (for example, a confirmation message after a change), deleted after use.

Your browser’s local storage remembers if you finished or skipped a help tour. We do not use advertising cookies, and we do not use third-party analytics or tracking tools.

• To run Feedback for our clients: collect ratings and comments, show scores, dashboards and monthly reports.
• To send the emails you or your organization expect (sign-in links, invitations, survey requests).
• To keep Feedback secure and prevent spam, abuse and fraud (for example, form rate limits).
• To answer support requests and fix problems.
• To meet legal obligations and enforce our terms.

We do not sell personal information, and we do not share it for cross-context behavioral advertising. We share information only as follows:

• With the client business. Responses sent through a client’s form go to that client and to SoCal Cleaners. People the client gives access to can see it.
• With service providers that run Feedback for us, under contracts that limit their use of the data: Vercel (hosting and server logs), Supabase (database, sign-in and file storage), Resend (email delivery) and Google (only if you choose “Sign in with Google”).
• When required by law, or to protect the rights, safety and security of people or of Feedback.
• As part of a merger, sale or transfer of our business, subject to this policy.

• Responses, photos and survey data are kept while the client’s workspace is active. When a workspace is deleted, its responses, photos, locations, invitations, access and email log are deleted with it.
• Coded IP records used for form rate limits: about two days.
• Accounts: until the account is removed, or sooner on request where the law allows.
• Server logs and backups: for the periods set by our hosting and database providers, after which they are deleted or overwritten.
• We may keep information longer when the law requires it or to resolve disputes.

We use encryption in transit (HTTPS), database access rules that limit each person to the workspaces and locations they are allowed to see, private photo storage with short-lived links, and least-privilege access for our staff and systems. No method of storage or transmission is completely secure, so we cannot guarantee absolute security.

Depending on where you live, you may have the right to ask us to: tell you what personal information we have about you and how we use it (right to know and access); delete it; correct it; and receive a copy.

California residents (CCPA/CPRA):

• You have the rights to know, access, delete and correct your personal information.
• Right to opt out of sale or sharing: we do not sell personal information or share it for cross-context behavioral advertising, and have not done so in the past 12 months.
• Right to limit use of sensitive personal information: we do not use sensitive personal information for purposes that would give you this right.
• We will not discriminate against you for using your privacy rights.
• You may use an authorized agent. We may ask the agent for proof that you gave them permission and ask you to confirm your identity with us.

How to make a request: email support@socalcleaner.com or call (562) 280-2925. To protect you, we will verify your request, usually by confirming control of the email address we have on file. We will respond within the time the law requires.

If your request is about responses or account data in a client’s workspace, we may forward it to that client and help them respond, because the client controls that data.

Feedback is meant for businesses and is not directed to children under 16. We do not knowingly collect personal information from children under 13, and we do not sell or share personal information of anyone under 16. If you believe a child has given us personal information, contact us and we will delete it.

Feedback is hosted in the United States. If you use Feedback from outside the United States, your information will be transferred to and processed in the United States.

We may update this policy. We will change the “Last updated” date at the top, and if the changes are material we will give notice in the app or by email before they take effect.

Questions or requests about privacy: SoCal Cleaner (doing business as SoCal Cleaners), email support@socalcleaner.com, phone (562) 280-2925, or mail 20208 State Road, Cerritos, CA 90703.

See also our Terms of Service.